Updated: December 29, 2020
It is expected that our customers read, and understand the refund policy before making a purchase. This policy was updated on December 28, 2020. All previous versions of this policy are now rendered void. Refunds DO NOT apply where expressly exempt. This includes ALL FlightBridgeED Air and Surface Transport (FAST) Symposium tickets and passes. Products and services which are exempt from refunds will have prominent notices displayed either on the website or in-person (depending on venue) before checkout.
FlightBridgeED Air & Surface Transport (FAST) Symposium Refund Policy
Flexible Change and Cancellation Policy for FAST 2020
Due to COVID-19, the FlightBridgeED Air and Surface Transport (FAST) Symposium for 2020 was canceled in accordance with government requirements. In response, FlightBridgeED temporarily implemented a Flexible Change and Cancellation Policy for FAST 2020 to reduce the impact of COVID-19 on FAST ticket-holders, sponsors, and vendors. This policy has officially expired and is no longer active, or retroactive. (The FlightBridgeED Air & Surface Transport (FAST) Symposium Refund Policy above applies to all FAST tickets and passes regardless of year.)
All items which must be shipped from FlightBridgeED to you (the customer) are considered physical merchandise. These include, but are not limited to items such as books, t-shirt, and (etc.). All physical items are sold "as is" with no expressed returns accepted. For defects in tangible craftsmanship, please contact us for a replacement item.
All digital sales are final at the time of purchase, and no refunds will be made for any digital purchase.
In-person (Live) Events and Courses
The refund eligibility period ends twenty-three (23) days at midnight (12:00 am) from the start date of the event. The customer will receive the full amount of their registration fees, minus a non-refundable processing fee of fifty (50) dollars.
If registered for a review course, the customer may also opt to transfer their registration over to the Online Review Course. If the customer cannot find a suitable in-person alternative for their review course, please be aware that the FlightBridgeED Customer Support team may at their sole discretion, initiate a transfer to the Online Review Course on behalf of the customer.
Refund Initiation and Negotiation with Financial Institution Policies
FlightBridgeED initiates all eligible refunds immediately upon receiving your request. Please be aware that some financial institutions may take up to 4 weeks to credit your account fully. For legal, and privacy reasons FlightBridgeED cannot contact your financial institution on your behalf for any reason.